Customers

eDiscovery, Legal Investigations

Everlaw offers to law firms a modern approach to eDiscovery, which enables legal support teams (through a cloud-native collaborative workflow SaaS solution offering) to investigate issues more thoroughly, uncover truth more quickly, and present their findings more clearly. When Everlaw needed an ASR Engine that could be securely deployed within their data center and provide “state of the art” accuracy transcribing recorded phone conversations, they selected Mod9.

Why Mod9?

Enabling Everlaw to confidently assure their customers that their sensitive electronic data is secure.

Ability to supplement the supplied large vocabulary with a custom vocabulary “on the fly” – so that domain specific language and jargon can be added to the dictionary for improved accuracy, specifying weighting and ranking “on the fly.”

Automatic transcript correction – ensuring transcripts are easily human readable, by automatically correcting punctuation, capitalization and disfluencies.

so that messages and transcripts can be searched, tagged and annotated, while preserving the sequential context and chronology of events.

Contact Center, Call Coaching Platform

VoiceOps offers to contact centers a call coaching (SaaS) solution which analyzes business conversations sales and support organizations have with their customers and prospects, uncovering call coaching opportunities. VoiceOps provides a collaborative workflow solution so that supervisors can search calls, jump straight to call coaching opportunities, edit and amend the transcripts directly. When VoiceOps needed an accurate real-time ASR Engine that could be easily integrated with the rest of their solution and workflows, customized for domain specific language and terms, they selected Mod9.

Why Mod9?

Streaming the live conversations to the synchronous ASR Engine and receiving the transcript results in real-time

to identify and replay segments of calls for agent coaching and quality monitoring.

with existing systems and workflows, using the supported (JSON) data interchange format for issuing commands, configuring options and receiving results.

Regulatory Compliance, Commodities and Futures Trading

When a large established US-based trading firm wanted to ensure they could comply with the latest CFTC rules around secure storage of electronic data and the ability to recreate a trade using recorded phone conversations, they selected the Mod9 ASR Engine. Not only could it perform the speech recognition and transcript generation securely in their data center, but it could also be customized with terms, phrases and jargon traders use in day to day business, helping to ensure more accurate transcripts.

Why Mod9?

to comply with CFTC rules around secure storage of electronic data.

Ability to supplement the supplied large vocabulary with a custom vocabulary – so that “trader specific” language, terms and jargon could be added to the supplied dictionary for improved transcript accuracy.

Automatic transcript correction – ensuring transcripts are easily human readable, by automatically correcting punctuation, capitalization and disfluencies.

so that messages and transcripts can be searched, tagged and annotated, while preserving the sequential context and chronology of events.

Enterprise Mobility, WorkforceProductivity App

In delivering an AI-based productivity application for mobile workers, Phoneic needed an accurate, cost-effective, real-time ASR solution, that could be customized so specific key words acted as commands (AI assist), triggering events such as logging a call transcript in the CRM or updating an event in the calendar. After looking at alternative offerings in the market, Phoneic selected Mod9 as it addressed their needs – accurate, cost effective and real-time.

Why Mod9?

Ability to supplement the supplied large vocabulary with a small custom vocabulary of commands – so that specified key words could be used to trigger an event such as logging a transaction in CRM or update an event in the calendar.

·     ensuring transcripts are easily human readable, by automatically correcting punctuation, capitalization and disfluencies.

Streaming the live conversations to the synchronous ASR Engine and receiving the transcriptresults in real-time.

With existing systems and workflows, using the supported(JSON) data interchange format for issuing commands, configuring options and receiving results. 

Sales Enablement

With the SalesHood sales enablement platform, sales organizations can more effectively get teams up to speed quickly. Whether through onboarding that’s engaging and collaborative, real-time coaching, or dashboards and analytics, the platform brings together all the elements needed to help ensure sales teams can get up to speed quickly and efficiently. When it came to analyzing calls for coaching and analytics, SalesHood needed a real-time ASR engine, that could accurately produce transcripts and at the same time integrate with the surrounding workflows and systems that make up the platform. They selected the Mod9 ASR Engine as it addressed those needs.

Why Mod9?

With existing systems and workflows, using the supported(JSON) data interchange format for issuing commands, configuring options andreceiving results. 

·      streaming the live conversations to the synchronousASR Engine and receiving the transcript results for analysis in real-time.

Ensuring transcripts are easily human readable, by automatically correcting punctuation, capitalization and disfluencies.

Ability to supplement the supplied large vocabulary with a custom vocabulary “on the fly”– so that terms and words used in the sales scripts, could be added to the supplied dictionary for improved transcript accuracy and keyword spotting.

Contact Center, Customer eXperience Management (CXM)

AugmentCXM offers to contact centers a Customer eXperience Management platform which analyzes all the business conversations (calls) and chat sessions, sales and support organizations have with their customers and prospects, uncovering actionable insights, call coaching opportunities and providing agent assist. When Augment needed an accurate real-time ASR Engine that could be easily integrated with the rest of their solution and workflows, customized for domain specific language, they selected Mod9.

Why Mod9?

Ability to supplement the supplied large vocabulary with a small custom vocabulary of commands – so that specified key words could be used to trigger an event such as logging a transaction in CRM or update an event in the calendar.

·     ensuring transcripts are easily human readable, by automatically correcting punctuation, capitalization and disfluencies.

Streaming the live conversations to the synchronous ASR Engine and receiving the transcriptresults in real-time.

With existing systems and workflows, using the supported(JSON) data interchange format for issuing commands, configuring options and receiving results.